FNZ
Graduate Desktop Support Associate
Opportunity expired
Opportunity details
- Graduate Job or Program
- 2 vacancies
- Apply by 14 Feb 2020
Desktop Support at FNZ are part of the IT Infrastructure department and provide IT technical assistance to the end users at FNZ. This position is an excellent opportunity to work within a friendly environment while gaining experience within a reputable global financial services organisation enabling career progression.
What do we need?
- Bachelor’s degree or higher in an ICT related field
- Knowledge of commonly-used concepts, practises and procedures relating to IT systems support
- Experience of Microsoft Windows operating systems
- Demonstrable troubleshooting skills with end user hardware, software and connectivity problems
- Strong delivery-focused working style
- Excellent verbal and written communication skills are essential
- Can-do attitude
- Able to work collaboratively with others towards a common goal
- Able to work as a part of a team or as an individual as situations require
- Good problem-solving capabilities
- Able to work in a rapidly changing environment
- Excellent time management skills
- Willingness to ‘go the extra mile’
What would be beneficial?
- Experience with supporting end users
- Microsoft Certifications or experience in administering Windows, Office, Active Directory and Outlook
What's in it for you?
- Be part of a successful company that continues to grow and expand into new markets
- Global career opportunities
- Fully paid training & development opportunities
- Significant financial rewards for high performing individuals
- Friendly, open and informal work environment where you can be yourself
- Fully paid private health, life and TPD insurance - includes dental and optical
- Paid parental leave
- Flexible working
- Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority
- Volunteer leave and Company leave.
Reviews
Currently doing self-led training to get up to date with the company's systems and codes. Challenging enough to stay interesting
My role is Technology solutions graduate. My current responsibilities include getting familiar with all products, business terms, and business logic and mastering the tech stack.
Fixing bugs, building user stories, writing dev tests, documentations.
About the employer
FNZ
3.8
1,000 - 50,000 employees
Banking & Financial Services
FNZ empowers the world’s largest financial institutions to help people achieve their financial goals.
Pros and cons of working at FNZ
Pros
The people, everyone is so kind and supportive and knowledgeable.
We have a series of excellent training courses and sessions that are really helpful for onboarding and starting our career.
Mostly flexible hours, paid overtime, nice people.
Opportunity to learn from great people in the company, full health insurance.
Everyone treats each other with respect and acknowledges that they can still learn from one another regardless of seniority and experience.
Cons
The workload can be high at times. Sometimes, a lack of instructions/proper documentation makes it hard to navigate while working on some tasks.
Working across different time zones is extremely challenging and frustrating when you cannot get help or support in a timely manner.
Complicated documentation, fast-paced.
You need to adapt quickly and learn things faster
Sometimes need more knowledge to work on some areas which require lots of input and time.